BPassionit: A Women’s Tennis & Activewear Apparel Company

BPassionit FAQ’s

I signed up for your mailing list and haven’t received my coupon code yet.

The final coupon code email can take up to an hour to be sent and received by your email. If you haven’t received your email code in an hour, check your email Spam folder for the automated email. If you still haven’t received it, contact BPassionit to request a new code.

Where do I enter rewards codes?

You can enter your discount code prior to checkout in your Cart. The code area can be found below your cart total. Select the “Apply Coupon” button to apply your discount code.

I’ve entered my rewards code, but it doesn’t work?

Be sure to use the same email address that you registered with, or submitted your review under when applying your rewards code to your Cart. Your rewards code is linked to only your email. Rewards codes can only be used once by an individual. Try copying and pasting the code directly from your email (if applicable) to avoid misentering the code. If you still are having issues with your code, contact BPassionit to request a new code.

I’ve reviewed an item. How soon until I get my rewards code?

All reviews go through an approval process to avoid spam and inappropriate comments.

Please give BPassionit up to 4 business days to review, approve, and send your rewards code. If you still have not received your code, contact BPassionit and we’ll be happy to help resolve the issue.

I’m having trouble logging in. What should I do?

Select the “Lost your password?” link under the password area and follow the steps to reset your password. You’ll need either your username or email address to reset your account’s password.

I never received my password reset email. What should I do?

Contact Us. We will do our best to respond to you within 24 hours to help resolve your issue.

How do I check out without a PayPal account?

You do not need a PayPal Account to check out. You can check out as a guest. Simply scroll down past the login section for PayPal and click on the area “Pay with Debt or Credit Card”, this will move you on to the next screen to begin the process of putting in your card information.

Is it safe to use my credit card for website purchases?

Yes, your order is secure. Refer to Secure Ordering for further information.

I’ve received my BPassionit clothing, but an item doesn’t fit right, or is the wrong item. How do I get a refund and/or exchange the item?

We’re sorry that what you’ve ordered and received is not what you expected. You can download and fill out our Customer Return form and mail it and the item(s) back to:

Passionit, LLC
8033 Chris Court
Granite Bay, CA 95746

Please refer to our Return Policy, before shipping your item.

Does BPassionit offer team discounts?

Yes, refer to our Team Orders page, which you can get to from the home page.